Teleperformance recognized for use of generative AI to enhance customer care in the travel and hospitality industry
NEW YORK, Oct. 19, 2023 /PRNewswire/ -- Teleperformance, a global leader in digital business services, today announced it was recognized at the Asian Experience Awards 2023 for its use of generative AI to enhance customer care in the travel and hospitality industry.
Teleperformance travel and hospitality services were honored in the Digital Experience of the Year category for leveraging Teleperformance's proprietary TP Gen AI platform to help a leading global hospitality company reduce call handling and hold times, and improve customer satisfaction.
Launched by Teleperformance, TP GenAI is a comprehensive suite of generative AI tools to seamlessly empower organizations to rapidly and precisely pinpoint customers' needs and pain points across various touchpoints. It allows customer care agents to accelerate response times and focus on customers' needs with greater empathy. Teleperformance is also embedding TP GenAI to optimize its internal back office and support functions including HR, Recruitment, Finance, IT and Training.
For more information on how Teleperformance can help your organization leverage generative AI to enhance your services, visit https://www.teleperformance.com/en-us/industries/travel-hospitality-and-cargo/
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), is a global leader in digital business services, blending the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands and their customers. The Group's comprehensive, AI-powered service portfolio ranges from front-office customer care to back-office functions, including Trust and Safety services that help defend both online users and brand reputation. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. With more than 410,000 inspired and passionate people speaking more than 300 languages, the Group's global scale and local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2022, Teleperformance reported consolidated revenue of €8,154 million (US$8.6 billion, based on €1 = $1.05) and net profit of €645 million.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.
Visit the Group at www.teleperformance.com.
View original content to download multimedia:https://www.prnewswire.com/news-releases/teleperformance-recognized-for-use-of-generative-ai-to-enhance-customer-care-in-the-travel-and-hospitality-industry-301961620.html
SOURCE Teleperformance
